BUS 528 - Chapter 11 Ideas

Chapter 11 Clear Communication among Project Stakeholders – Ideas
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1. Project communication
Communication ranks high among the factors leading to the success of a project. Specifically, what is required is constant, effective communication among everyone involved in the project:
a. Communication within the team
b. Communication with management and customers
c. Change management
d. Closeout reporting

2. Making task assignments clear
a. Explain the deliverables
b. Be clear about the level of effort expected and the due dates
c. If you know of any obstacles can expect or special information they will need, make sure they know it, too.

3. Project status meetings
Keeping a project on track requires regularly scheduled meetings to both share information and make decisions.
a. Increase team cohesion
b. Keep the team informed about project developments from sources external to the team
c. Identify potential problems or share solutions to common problems
d. Ensure that the team understands the progress of the project and works together to determine any necessary changes to the project plan
e. Make sure that the entire team shares the responsibility of meeting all the project objectives

4. The change management process
There are two parts to the change management process: the steps leading up to the initial approval of a product and the process for controlling changes to that product.
The basic components common to every change management process:
a. Identification of deliverables
b. Creation of the intermediate deliverables
c. Stakeholder evaluation / modification
d. Formal acceptance
e. The recording of change requests
f. Evaluation of requests and recommendation
g. Ongoing stakeholder evaluation / modification
h. Formal acceptance

5. Project managers need to get the tone for project communications by
a. The discipline they display in suing the communication channels
b. The attitude that they display when interacting with any stakeholder
Along with the structures to enable communication, a project manager needs strong communication skills. Negotiating, listening, conflict resolution, writing, and many more skills affect our ability to work the many people we encounter on every project.